A1 Handygarantie
The Best Insurance Protection for Your Mobile Phone
More security for your mobile devices: With the A1 Handygarantie, you benefit from up to 5 years of coverage for your mobile phone, tablet, and mobile broadband USB stick. Even in the event of damage not covered by the manufacturer's warranty, we won’t leave you on your own and will quickly provide a replacement.
The A1 Handygarantie protects you against:
Hardware defects, as well as screen breakage and damage caused by drops or impacts
Damage caused by fire, water, moisture, or oxidation
Theft and robbery
Burglary from a car, home, holiday house, hotel, or workplace
The Right Cover for Every Mobile Device
Broken Smartphone? Here’s What to Do Next:
Bring It to an A1 Shop
Bring your broken smartphone to an A1 shop near you. We'll arrange the repair and provide a loaner device while yours is being serviced.
Get a Repaired or New Device
Your phone will be repaired in a manufacturer-authorized workshop. If a repair is not feasible, you'll receive a replacement in the A1 Shop, either the same model or an equivalent device.
A1 Handygarantie: Your Device Covered, No Matter What
22,000+
Claims per Year
€8,200,000
Services Provided per Year
Referral Rate
2026
Legal Information on the A1 Handygarantie for Customers
Information for Customers: New General Warranty and Insurance Terms and Conditions
As of November 1, 2017, new General Warranty and Insurance Terms and Conditions applies to the A1 Handygarantie.
All customers whose A1 Handygarantie policies have been transitioned to the new General Warranty and Insurance Terms and Conditions will be notified of the upcoming changes. If you’re unsure whether these changes apply to your A1 Handygarantie policy, please contact our A1-HG customer service by email at kundenservice@a1hg.at or send a letter by post to: A1-Handygarantie-Kundenservice, Postfach 56, 4020 Linz. For further information, you can also reach us by phone at 0800 / 664 488.
Overview of Key Changes
No-Claim Bonus: If you do not report a claim during the first 24 months, you’re entitled to have the deductible waived for your next claim. That means we won’t charge you any deductible for that particular damage.
We’ve renewed the group insurance policy. As a result, you, the policyholder, are now covered through Atlas Insurance PCC Limited, acting as the claims-handling insurer for the L’AMIE Cell. Atlas Insurance PCC Limited (“Atlas”) is a Protected Cell Company (PCC) established under the Insurance Business Act 1998 (Chapter 403 of the Laws of Malta) and authorized to conduct general insurance business. It is regulated by the Malta Financial Services Authority (MFSA).
Right to Terminate During Minimum Contract Period: For users of A1 Next or similar A1 offers for purchasing a new A1 device, we’ve introduced a right to terminate the contract—even during the active minimum contract period.